This week I had a customer service experience that didn’t rile me enough to get my anger pumping and my voice a hollering, but it did reinforce the belief that customer service is dying and in desperate need of oxygen for its shriveled brain cells. So sad.
The other afternoon I went to the Post Office to mail two oversized envelopes. The total cost for both was a whopping $2.10. I handed the Postal Clerk $20.10 anticipating $18.00 in return. Simple transaction.
I foolishly expected a quick customer service experience, and bidding a fond farewell to my two oversized letters as they begin their journey to their final destination.
But there was a glitch. The Postal Clerk frowned when I handed him the money and asked me if I had anything smaller than a twenty dollar bill. I didn’t. He then told me to put it on a credit card. I told him no. He then repeated himself. Again I said no. He then huffed and puffed and once again said to put it on a credit card. I simply shook my head. He then whined about having to go in the back area to get change for the twenty. He stood on the other side of the bullet proof glass window not moving. I wasn’t going to change my mind, and he didn’t want to budge. Then after a huge sigh he disappeared mumbling how it would be easier for him if I put it on a credit card.
Such a whiny pissy postal person.
And then I waited and waited and waited some more and the line of customers behind me grew longer and longer. He finally moseyed from the back room and handed me $15.00. I explained the change was actually $18.00 and after he scrunched his pea brain Postal Clerk head and looked like he was lost in the world of simple mathematics he surrendered to his stupidity and gave me the correct change.
I wished him a good day and fled.
I’m now hoping my oversized envelopes don’t get “lost” in the postal system and never make it to where they need to be.
The other afternoon I went to the Post Office to mail two oversized envelopes. The total cost for both was a whopping $2.10. I handed the Postal Clerk $20.10 anticipating $18.00 in return. Simple transaction.
I foolishly expected a quick customer service experience, and bidding a fond farewell to my two oversized letters as they begin their journey to their final destination.
But there was a glitch. The Postal Clerk frowned when I handed him the money and asked me if I had anything smaller than a twenty dollar bill. I didn’t. He then told me to put it on a credit card. I told him no. He then repeated himself. Again I said no. He then huffed and puffed and once again said to put it on a credit card. I simply shook my head. He then whined about having to go in the back area to get change for the twenty. He stood on the other side of the bullet proof glass window not moving. I wasn’t going to change my mind, and he didn’t want to budge. Then after a huge sigh he disappeared mumbling how it would be easier for him if I put it on a credit card.
Such a whiny pissy postal person.
And then I waited and waited and waited some more and the line of customers behind me grew longer and longer. He finally moseyed from the back room and handed me $15.00. I explained the change was actually $18.00 and after he scrunched his pea brain Postal Clerk head and looked like he was lost in the world of simple mathematics he surrendered to his stupidity and gave me the correct change.
I wished him a good day and fled.
I’m now hoping my oversized envelopes don’t get “lost” in the postal system and never make it to where they need to be.
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