Verizon customer service sucks, especially customer service rep Nicole Simmonds. She’s an idiot and a liar. Is that harsh? It’s not if you spent over an hour trying to get some customer service from her.
On a whim last week I bought an iPhone and switched my service from Verizon to AT&T. I love my iPhone and in my apartment I get much better service with AT&T than I ever did with Verizon. With Verizon it was two bars or less (usually less), but with AT&T it’s three bars or more.
So the other night I called Verizon to find out my final payment, with all the intention of paying it right then and there. That was mistake #1.
Mistake #2 was getting Nicole Simmonds as my customer service rep. She could not understand anything I was asking and every time I asked her to explain she came up with a ludicrous answer. She kept telling me the bill I received (prior to ending my service) was sent to me after I cancelled my service, which it wasn’t.
It was like “who’s on first” except this wasn’t funny. I should’ve hung up but something snapped in me and I was determined to resolve it then, with her (Mistake #3).
Unfortunately the customer “service” deteriorated like an open wound that’s so infected with gangrene the only thing to do is to amputate. And yet I continued. Was I getting a perverse thrill with our oral interlude?
After over an hour of idiocy she called me a harassing customer. I called her a stupid lying bitch.
It was then I demanded to speak to a supervisor. She kept refusing and I said I wasn’t hanging up until I spoke to one. Lo and behold she finally connected me to supervisor Jose, who said they never divulge their last names when I asked for his.
Nicole Simmonds lied about her last name? Yes, he said. I then reiterated my customer service experience, and he conceded she lied, but defended her saying all she needs is more training. That poor idiot needs more than training...
Did I resolve my Verizon customer service issue? No. Jose defending her pissed me off so I hung up.
Take this as a warning... if you have to call Verizon and a squeaky little voice says “This is Nicole, how may I help you” immediately hang up.
All I can say is good bye Verizon and good riddance. I’m with AT&T now.
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