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Sunday, June 26, 2011

Verizon Customer Service Sucks

Verizon customer service sucks, especially customer service rep Nicole Simmonds. She’s an idiot and a liar.

Is that harsh? It’s not if you spent over an hour trying to get some customer service from her.

On a whim last week I bought an iPhone and switched my service from Verizon to AT&T. I love my iPhone and in my apartment I get much better service with AT&T than I ever did with Verizon. With Verizon it was two bars or less (usually less), but with AT&T it’s three bars or more.

So the other night I called Verizon to find out my final payment, with all the intention of paying it right then and there. That was mistake #1.

Mistake #2 was getting Nicole Simmonds as my customer service rep. She could not understand anything I was asking and every time I asked her to explain she came up with a ludicrous answer. She kept telling me the bill I received (prior to ending my service) was sent to me after I cancelled my service, which it wasn’t.

It was like “who’s on first” except this wasn’t funny. I should’ve hung up but something snapped in me and I was determined to resolve it then, with her (Mistake #3).

Unfortunately the customer “service” deteriorated like an open wound that’s so infected with gangrene the only thing to do is to amputate. And yet I continued. Was I getting a perverse thrill with our oral interlude?

After over an hour of idiocy she called me a harassing customer. I called her a stupid lying bitch.

It was then I demanded to speak to a supervisor. She kept refusing and I said I wasn’t hanging up until I spoke to one. Lo and behold she finally connected me to supervisor Jose, who said they never divulge their last names when I asked for his.

Nicole Simmonds lied about her last name? Yes, he said. I then reiterated my customer service experience, and he conceded she lied, but defended her saying all she needs is more training. That poor idiot needs more than training...

Did I resolve my Verizon customer service issue? No. Jose defending her pissed me off so I hung up.

Take this as a warning... if you have to call Verizon and a squeaky little voice says “This is Nicole, how may I help you” immediately hang up.

All I can say is good bye Verizon and good riddance. I’m with AT&T now.

1 comment:

Dawn said...

Be glad you are DONE with Verizon. It's even worse when you are lied to, end up with a more expensive bill because of the lie, AND then realize it's going to cost YOU the customer even MORE money to get OUT of the service you no longer want. The "Nicole Simmonds" pseudonym is poor service gone viral at Verizon.